FREQUENTLY ASKED QUESTIONS
I purchased my membership but didn’t received my username/password, help!
The welcome email including the username and password is automatically sent right after the purchase. If you don’t receive it, first look into your SPAM folder as it sometimes ends up there. In some instances, your email service provider blocked it thinking it was SPAM or the email never reached you for some reason. If that’s the case, simply email me and I will send you your login info as soon as possible!
I tried to pay but my credit card/Paypal payment got rejected, the message was something like: “Error: Try another card” !?
This is because Clickbank, the payment processor for this website uses a very aggressive anti-fraud system that will unfortunately deny a lot of perfectly good customers.
Because of this, for those interested, I offer alternate payment methods to those who cannot pay through Clickbank. You can send the payment directly to me using Paypal.com. Contact me for details.
I entered my username and password but the system says ‘Error: Wrong username or password’
Ok, this usually happen for one of two reasons:
1- If you copy and paste the password, make sure you don’t select an empty space as this will be counted as an extra character.
2- If you type the password, make sure all letters are CAPS.
Is it a one-time fee or will there be monthly fees?
You only pay ONCE. No rebills!
What payment methods do you accept?
Credit Cards, Paypal, Visa/Mastercard Debit Cards.
What happen after I join? How does that work?
After the transaction, you will instantly get a username and password giving you access to the member area where the tutorials you purchased are.
What Photoshop version do I need?
Photoshop CS5 or a newer version (CS6 or CC) to be able to do exactly what I do. I personally use Photoshop CC.
You can get the Photoshop CC free trial here https://creative.adobe.com/products/download/photoshop and then you can subscribe to it for $10/month here https://creative.adobe.com/plans (Photography plan)
Are all tutorials in English only?
Many have been translated with Spanish and Portuguese subtitles, see main page for details.
The videos aren’t playing properly, help!
If you are having video problems (black screen, video gets stuck, stutter, the video player doesn’t expand to full screen, etc….) here are a few things to try:
1- Something that will fix almost all problems is to try a different browser (Chrome, Safari, Firefox, Internet Explorer). Based on your settings, sometimes one particular browser won’t work well with the video player.
2- Empty the cache (the Temporary Internet Files) on your web browser to get rid of the damaged/stuck video so a new video copy can be loaded – or use a different browser.
3- If your computer’s memory is maxed out and the video is slow to load, close and re-open your computer for a clean slate.